England & Walesflexible-working

Flexible Working Request Acknowledgement Letter (Employer to Employee) — England & Wales

This is a static, verified master template. AI never generates the clause text below — it only helps you fill in the variable fields once you sign up.

This document's core is based on a template published by ACAS (inferred to be under OGL-3.0, from ACAS's site-wide licensing notice — not a template-specific statement). Verstia does not claim this text is approved by ACAS — its fidelity to the source is verified by a deterministic diff, not a legal review.

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FLEXIBLE WORKING REQUEST ACKNOWLEDGEMENT LETTER TEMPLATE

letter date
Dear employee name,
Thank you for the statutory flexible working request you made on request date.
We will consider your request as soon as we can.
If we can approve it without any further discussion, I will confirm this in writing.
[meeting_window_supplied => "If it needs further discussion, I will set up a meeting within meeting window days working days to talk about:" / else "If it needs further discussion, I will set up a meeting to talk about:"]
the changes you are asking for
any effects of the change on the organisation
what we can do to support your request
if there are any other options you might consider
[If has_companion_note:] You can bring someone with you to the meeting, for example someone else at work or a trade union representative.
By law, we must give you our decision within decision deadline of receiving your request.
Yours sincerely,
signatory name
signatory job title
organisation name

Variables you will fill in

Letter date(date)required
Employee name(text)required
Date the request was made(date)required
Do you want to state a working-day window for arranging the meeting?(boolean)
Working days within which you'll set up the meeting (if applicable)(text)
Include the note about bringing a companion to the meeting?(boolean)
Decision deadline (auto-calculated)(text)required
Calculated by the flexible-working-decision-deadline calculator: the statutory default is 2 months from the request date (Acas Code of Practice, para 37), extendable only by mutual agreement — not typed free-text.
Your name (signatory)(text)required
Your job title(text)required
Organisation name(text)required

This information is for informational purposes only and does not constitute legal advice. For advice on a specific situation, consult a qualified adviser or Acas (acas.org.uk).